L&D Refund & Cancellation Policy
Self Study and Guided Study Courses
Refunds or substitutions will not be issued once the learning path, course, or materials have been accessed.
Virtual Classroom Courses
ASME’s Cancellation of a Virtual Classroom Course
ASME retains the right to cancel a course up until and including 4 calendar days prior to the start of the course. If ASME cancels, the customer can transfer to another course, keep the credit on file, or request a full refund.
Customer’s Cancellation of a Virtual Classroom Course
If you cancel your attendance to a Virtual Classroom course, immediate notification to ASME Customer Support Group is required. Below are ASME’s policies relative to the calendar days prior to the start of your course:
- Days 14+: If you cancel 14 days, or greater, than the start date of your course, you may receive a full refund. Refunds may take up to 10 business days to process.
- Days 13-7: If you cancel within the period of days 13-7 prior to the start of the course, no refunds will be provided, however, credit equal to the exact original purchase amount will be provided. The customer bears the responsibility to contact ASME’s customer support group to re-enroll in a new course to use the credit on file. The credit must be used within 90 days or it is forfeited.
- Days 0-6: If you cancel six business or less days prior to the start of the course, or fail to attend the course, you will not receive a refund or credit.