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Total Quality Management

Satisfy internal and external customers, drive continuous improvements, and deliver breakthrough results with TQM.

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Total Quality Management
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This self-study course is designed to be taken at your convenience and on your own schedule. You have 90 days to finish the course from the time of purchase.

Total Quality Management (TQM) is a system for satisfying internal and external customers and suppliers through both continuous improvements and breakthrough results-results that ultimately change organizational culture. The purpose of this course is to provide the basic concepts and practices of Total Quality Management so you can apply these tools to your work and generate improvement and desired results. When you apply the TQM approach to an organization, it has an overarching impact on all aspects of the core business processes.  This self-paced course provides students with case studies, which illustrate how to apply effective TQM strategies in the workplace. 

You Will Learn To

  • Explain TQM and how it works
  • Describe TQM Models
  • Apply a basic TQM ProcessOutline

Who Should Attend
This course is designed for managers, at all levels, who are responsible for improving work processes, as well as anyone who wants to learn new work techniques.


Understanding TQM

  • Define Total Quality Management
  • Identify key TQM terms
  • Illustrate supplier, process, and customer relationships
  • Define “internal” and “external
  • Identify customers, suppliers, and processes

TQM Models

Applying the TQM Process



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