Now in Management & Professional Practice
Lillian Moller Gilbreth
Lillian Moller Gilbreth a distinguished industrial psychologist, engineer, and mother of 12, left a legacy for other women who came after her, a legacy that women can have both a fulfilling career and enriched family life.
A chemical plant identifies a team of machinery-monitoring technicians with an overtime budget more than 200 percent in the red. Management decided a thorough six-sigma analysis was the best way to diagnose and troubleshoot the sources of the problems. The process identified several specific ways to improve how the group performed its work. Three years later, the monitoring team has so much extra time that they are often sent to help monitor machinery at other nearby facilities.
Webster's defines “accountable” as "Subject to having to report, explain or justify; being answerable, responsible." Notice how the definition begins with the words "subject to," implying little choice in the matter. This confession-oriented and powerless definition suggests what we all have observed—accountability is viewed as a consequence for poor performance. By creating a new, positive definition, you can help yourself and others do everything possible to both overcome challenges.