(Course # CDS 2)
By William J. Bryan, John B. Kitto, and William T. Cousins

This course discusses the various aspects of communication and the steps to increase the communication skill level of the participant.  Listening skills, speaking skills, and effective written communication are reviewed. Various skill-enhancing suggestions are discussed to help the participant apply the material reviewed.  How to improve communications during discussions with peers, direct reports, and management is discussed.  Techniques to help master the art of asking questions are presented.